Legal
Privacy Policy
This page explains how Livingoods collects, uses, shares, and protects personal information when you use our website, create an account, place orders, or interact with our services.
Scope of This Policy
This Privacy Policy applies when you visit the Livingoods website, create or use an account, place orders, contact customer support, subscribe to updates, or otherwise interact with our services. It explains how we collect, use, disclose, and protect personal information in connection with those activities.
Information We Collect
We may collect information you provide directly to us, including your name, email address, phone number, billing or delivery address, account credentials, payment-related details, customer service messages, and order history. We may also collect information about products you view or purchase and information you choose to submit through forms or promotions.
Information Collected Automatically
When you use our website, we may automatically collect technical and usage information such as your IP address, browser type, device information, pages visited, referral source, session activity, and approximate location derived from your device or network. We may collect this information through cookies or similar technologies.
How We Use Information
We use personal information to operate the website, process and fulfill orders, manage pickup or delivery, communicate about account or order status, provide customer support, detect fraud or misuse, improve our products and services, analyze business performance, and comply with legal obligations. If you choose to receive marketing communications, we may also use your information to send promotional messages and relevant offers.
Communications
Livingoods may contact you by email, phone, text message, or other methods you provide for service-related reasons, including order confirmations, substitutions, delays, delivery coordination, account verification, and important notices. You may unsubscribe from marketing messages, but service and transactional communications may still be sent when necessary.
How We Share Information
We may share personal information with service providers and partners that help us operate the website and business, including payment processors, hosting providers, analytics vendors, customer support providers, delivery partners, fraud prevention providers, and professional advisors. We may also disclose information when required by law, to respond to legal process, to protect our rights, or in connection with a sale, financing, or restructuring of the business. We do not sell personal information.
Cookies and Similar Technologies
We may use cookies, pixels, local storage, and similar tools to keep the website functioning, remember user preferences, measure traffic, understand user behavior, and improve site performance. Some features may not function properly if certain cookies are disabled in your browser settings.
Data Security
We use reasonable administrative, contractual, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and maintain appropriate business records.
Your Rights and Choices
Subject to applicable law, you may request access to personal information we hold about you, ask that inaccurate information be corrected, withdraw consent where permitted, or request deletion of information that we no longer need for a legitimate business or legal purpose. You may also opt out of marketing communications at any time.
Third-Party Services and Links
Our website may contain links to third-party websites, services, or tools. Those third parties have their own privacy practices, and Livingoods is not responsible for their content, policies, or data handling once you leave our website or interact with their services.
Contact Us
If you have questions, requests, or concerns about this Privacy Policy or Livingoods' privacy practices, please contact Livingoods at livingoods.ca@gmail.com.